OMH Return & Exchange Policy
At OMH, we strive to ensure you love your purchase. If you’re not completely satisfied, we offer the following policy for returns and exchanges:
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Return Window
- You can return items within 7 days of receiving your order.
- Items must be unworn, unwashed, and in original packaging.
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Exchanges
- We offer exchanges for size or color variations within the 7-day window.
- If your desired item is out of stock, we’ll issue you store credit for the amount of the product.
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Refunds
- We do not offer direct refunds. Instead, if you’re not satisfied with your purchase, you can receive store credit for the value of the item.
- Store credit is valid for 90 days from the issue date.
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Non-Refundable Items
- Items on sale or customized are not eligible for return or exchange.
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How to Initiate a Return/Exchange
- To start the return or exchange process, simply contact our customer service team via email at oldmoneyhouse@pakistan.com or via WhatsApp at 03170911773.
- Please provide your order number and details of the item(s) you wish to return or exchange.
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Return Shipping
- Customers are responsible for the return shipping cost unless the item is defective or incorrect.
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Restocking Fee
- A small restocking fee (5-10%) may apply to cover operational costs for returned items.
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Condition of Return
- To qualify for a return or exchange, items must be in the same condition as when purchased—no damage, wear, or alteration.
Thank you for choosing OMH. We are here to make your shopping experience as seamless as possible!
